Terms & Conditions

1. About these terms

These Terms & Conditions ("Terms") govern your access to and use of the WiseBlock platform, website, and related services (collectively, the "Service").

WiseBlock is a service and commercial brand owned and operated by Facturama Limited, a company registered in England and Wales (company number 8595688), with its registered office at 16 Blanchington Road, Seaford, BN33YN, United Kingdom.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Definitions

• "Service" means the WiseBlock platform, website at wiseblock.co.uk, mobile application, and all related services
• "User" means any individual who accesses or uses the Service
• "Organisation" means the company or entity that holds a WiseBlock subscription
• "Content" means all data, text, images, documents, and materials uploaded to or generated through the Service
• "We", "us", "our" means Facturama Limited trading as WiseBlock

3. Account registration

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised access to your account
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for an extended period.

4. Use of the Service

a) Permitted use

You may use the Service for its intended purpose: managing property operations, fire risk assessments, inspections, compliance tracking, and related activities for your organisation.

b) Prohibited use

You must not:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorised access to any part of the Service
• Interfere with or disrupt the Service or servers
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to transmit malware, viruses, or harmful code
• Resell, sublicense, or redistribute the Service without our written consent
• Use automated tools to scrape or extract data from the Service

5. Subscriptions and payment

a) Plans and pricing

The Service is offered on a subscription basis. Current pricing is available on our Pricing page. We reserve the right to change pricing with 30 days' notice.

b) Billing

Subscriptions are billed monthly or annually in advance. All fees are in British Pounds (GBP) and exclusive of VAT unless stated otherwise.

c) Free trial

We may offer a free trial period. At the end of the trial, your subscription will begin automatically unless you cancel before the trial expires.

d) Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial periods.

6. Data and content

a) Your content

You retain ownership of all Content you upload to the Service. By using the Service, you grant us a limited licence to store, process, and display your Content solely for the purpose of providing the Service.

b) Data isolation

Each Organisation's data is isolated from other organisations. We implement technical measures to ensure data separation across tenants.

c) Data protection

We process personal data in accordance with our Privacy Policy and applicable UK data protection legislation including the UK GDPR and Data Protection Act 2018.

d) Data export

You may request an export of your data at any time by contacting us. We will provide your data in a standard machine-readable format within 30 days.

7. Intellectual property

The Service, including its design, code, trademarks, and documentation, is owned by Facturama Limited. Nothing in these Terms grants you any rights to our intellectual property except the limited right to use the Service as described herein.

The WiseBlock name and logo are trademarks of Facturama Limited.

8. Availability and support

We aim to provide the Service with reasonable uptime but do not guarantee uninterrupted availability. We may perform scheduled maintenance with advance notice where possible.

Support is provided according to your subscription plan. Enterprise customers receive dedicated account management and SLA guarantees as specified in their service agreement.

9. Limitation of liability

To the maximum extent permitted by law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim arising from your use of the Service shall not exceed the amount you paid to us in the 12 months preceding the claim
• We are not liable for any loss of data, revenue, or business opportunity

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Indemnification

You agree to indemnify and hold harmless Facturama Limited, its directors, employees, and agents from any claims, losses, or damages arising from your use of the Service or violation of these Terms.

11. Termination

We may suspend or terminate your access to the Service if you breach these Terms. Upon termination:

• Your right to use the Service ceases immediately
• We will retain your data for 90 days to allow for data export
• After the retention period, your data will be permanently deleted

12. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use of the Service after changes constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact

For questions about these Terms, please contact us:

• Email: info@wiseblock.co.uk
• Post: Facturama Limited, 16 Blanchington Road, Seaford, BN33YN, United Kingdom
• Company number: 8595688