Your home.
Your portal.
Your peace of mind.
Everything you need to manage your home in one place — pay service charges, report maintenance, stay on top of fire safety, and connect with your building community.
Everything in one place
Quick access to every service you need as a resident. No phone calls, no waiting — just tap and go.
Payments
View balance, make payments, and manage standing orders
Repairs
Report issues and track maintenance progress
Fire Safety
Inspection schedules and safety information
Talk to Emma
Call Emma, your 24/7 AI voice assistant
Events
Building events, meetings, and community calendar
Documents
Leases, agreements, and compliance certificates
Parking
Manage parking spaces and visitor permits
Notifications
Alerts, announcements, and building updates
WiseBlock Residents Portal — your home at your fingertips
The WiseBlock Residents Portal is your free, secure hub to manage everything about your home — anytime, anywhere. Check your balance, make payments, book repairs, and talk to Emma, your AI voice assistant.
Check Balance
View real-time service charge balance
Make Payments
Pay securely online, set up standing orders
Report Repairs
Log and track maintenance requests
Talk to Emma
Call Emma, your AI assistant who answers any question
View Documents
Access leases, certificates, and notices
Get Alerts
Real-time notifications for your building
We handle the heavy lifting
From emergency repairs to routine maintenance, our AI-coordinated system ensures issues are resolved fast. Report a problem and we'll take it from there.
- Report repairs online — no phone calls needed
- Track your request status in real-time
- Emergency repairs handled within 24 hours
- AI coordinates contractors automatically
- Rate the service when work is completed
Your safety is our priority
WiseBlock ensures your building meets all UK fire safety regulations. Stay informed about inspections, fire door checks, and safety procedures.
Inspection Schedules
Know when fire safety checks are happening in your building — we'll notify you in advance.
Compliance Status
View your building's fire safety compliance at a glance — always transparent.
Emergency Guidance
Know what to do in an emergency — evacuation routes, assembly points, and key contacts.
More than just a building
Connect with your neighbours, join community events, and help shape the future of your building.
Noticeboard
Stay updated with building announcements, polls, and community discussions — all in one digital board.
Events Calendar
From summer BBQs to AGMs — see what's happening, RSVP, and never miss a building event.
Your Neighbourhood
Discover local services, recycling schedules, transport links, and everything else about your area.
Frequently asked questions
Everything you need to know about using WiseBlock as a resident.
Visit the WiseBlock Residents Portal and click 'Register'. You'll need your email address and the building code provided by your managing agent. Registration takes less than two minutes.
Log in to the Residents Portal and your current balance is displayed on the dashboard. You can also view a full breakdown of charges, payments received, and standing orders.
From your Residents Portal dashboard, select 'Report a Repair' and describe the issue. Our AI system will categorise the request and coordinate with the appropriate contractor. You'll receive updates at every stage.
Call 999 immediately. Leave the building using the nearest safe exit route — do not use lifts. Go to your building's designated assembly point. Never go back inside until the fire service says it's safe.
Log in to the Residents Portal and click 'Make a Payment'. You can pay by debit or credit card, or set up a standing order for regular payments. Your payment reference is shown on your dashboard.
Emma is your AI voice assistant — available 24/7 through the Residents Portal. Just tap 'Talk to Emma' and she'll answer any question about your account, building services, fire safety, upcoming events, and more.
Yes. Go to 'Profile' in the Residents Portal to update your email, phone number, correspondence address, and communication preferences. Changes take effect immediately.
In your Profile settings, you can manage your communication preferences — choose which channels (email, SMS, in-app) you'd like to receive notifications on, and opt out of non-essential messages.